1. Eligibility for Returns

Customers may request a return or refund under the following conditions:

• The product is damaged during delivery
• The product received is defective
• The product received is different from what was described or ordered

Return requests must be submitted within 7 days of receiving the product.

2. Non-Returnable Items

Some items may not be eligible for returns, including:

• Used or worn products
• Items damaged due to misuse
• Digital products or services
• Perishable goods such as food items

Vendors may also specify additional non-returnable conditions in their product listings.

3. Return Process

To request a return or refund, customers should:

1. Contact the vendor or platform support.
2. Provide the order number, product details, and reason for the return.
3. Provide supporting images if the product is damaged or defective.

Once the request is reviewed and approved, the customer will receive instructions on how to return the product.

4. Refund Processing

After the returned product is received and inspected, refunds will be processed according to the vendor’s policy.

Refunds may be issued through the original payment method used during purchase.

5. Return Shipping

Return shipping responsibility may vary depending on the reason for the return:

• If the product is defective or incorrect, the vendor may cover the return shipping costs.
• If the return is due to customer preference, return shipping costs may be the responsibility of the customer.

6. Marketplace Responsibility

JÆYTRANS CONNEKT GLOBAL MALL operates as a digital marketplace platform connecting buyers and vendors. Vendors are responsible for the quality, authenticity, and fulfillment of their products.

7. Policy Updates

JÆYTRANS CONNEKT GLOBAL MALL reserves the right to modify or update this Refund & Return Policy at any time to improve customer experience and platform operations.