1. Shipping Responsibility
JÆYTRANS CONNEKT GLOBAL MALL operates as a marketplace connecting buyers and vendors. Each vendor is responsible for processing, packaging, and shipping their products to customers.
2. Delivery Locations
Vendors may ship products to different regions depending on their shipping capabilities. Customers should review the vendor’s shipping details on each product listing to confirm delivery availability.
3. Processing Time
Orders are typically processed within 1–3 business days after payment confirmation. Processing times may vary depending on the vendor and product availability.
4. Delivery Time
Estimated delivery times depend on the shipping method and destination. Delivery timelines will be indicated by the vendor on the product page.
Typical delivery timelines may include:
- Local deliveries: 2–5 business days
- Regional deliveries: 3–7 business days
- International deliveries: 7–15 business days
5. Shipping Fees
Shipping fees are determined by the vendor and may vary based on the product, weight, destination, and delivery method. Shipping charges will be displayed during the checkout process before payment is completed.
6. Order Tracking
Where available, vendors may provide tracking information to customers once an order has been shipped. Customers can use the tracking details to monitor their delivery status.
7. Delays
Delivery times are estimates and may occasionally be affected by factors beyond the vendor’s control such as logistics issues, weather conditions, customs procedures, or public holidays.
8. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout. JÆYTRANS CONNEKT GLOBAL MALL and its vendors are not responsible for delivery failures caused by incorrect addresses provided by the customer.
9. Damaged or Missing Items
If a product arrives damaged or is missing items, customers should contact the vendor or platform support within 48 hours of delivery to resolve the issue.